How do I know when my order will ship?
Orders take about 1 week to produce before they are placed in the mail. To get an exact shipping date, please email us at firstname.lastname@example.org with your order number.
What is your cancellation/return policy?
Cancellation policy: contact us within 48 hours to cancel your order for a 100% refund. Orders cancelled past 48 hours will be refunded their purchase excluding a 15% restocking fee.
Return policy: if you are unsatisfied with your purchase, please contact us within 7 days of receiving your order. We will authorize a return and from that point, we must receive the item within 14 days. Customers are responsible for return shipping and we are happy to recommend the most economical shipping option. Items must be returned with all pieces and in new condition for a full refund, excluding a 15% restocking fee and original shipping costs.
Do you offer gift wrap?
All items are wrapped with tissue paper inside their boxes and are ready to be gifted. If you would like to attach a complimentary gift note, or to leave the receipt out of the box, please contact us with 24 hours of placing the order and we would be happy to assist you.
Do you sell in person?
Yes! We have been in the handmade business for over 5 years and frequently attend shows throughout the year. We plan to continue to do so with Thread & Canvas Co. The best place to hear about shows we will be attending is on Instagram.
Do you sell in stores?
To find a list of current stockists you can find our products in, please check our stockists page.
How do I care for waxed canvas?
Don't stress! Waxed canvas is a strong and durable material that has been used for hundreds of years. It is incredibly easy to care for and we go over the steps in this article.
Do you do custom orders?
If you have something specific in mind, feel free to email us at email@example.com and we would be happy to give you a quote and turnaround time. Please note once a custom order is paid for, we will go into production and cancellations or returns are not allowed.